AI customer service agent
Customer conversationsZenith · The AI front desk
Zenith answers every conversation your business gets, by phone, text, email and chat. It knows the customer from your own systems, resolves the issue or hands it to the right person with the whole story, books the work and sends the payment link.
You keep your numbers and your carrier: calls forward to Zenith always, or only when they are missed, and every conversation lands on one record.
What it does
Answer, respond, book, get paid, resolve, grow.
Six things Zenith does across every conversation. Each has its own page on the Zenith site.
- 01
Every call answered
Your assistant answers on the first ring, any hour, with the caller's orders, bookings and last conversation open.
On Zenith → - 02
Leads answered in seconds
Forms, chat, texts and email answered while the customer is still deciding.
On Zenith → - 03
Booked into your calendar
Qualified with your own questions, booked and read back before the customer is told.
On Zenith → - 04
Paid by text
Deposits and balances sent as a payment link to a verified customer.
On Zenith → - 05
Every issue on one thread
One owner per issue, whichever channel the customer uses next.
On Zenith → - 06
Your list worked
Past leads and lapsed customers followed up, and reviews asked for after a visit.
On Zenith →
Its agents
One assistant on every conversation, and the agent each job needs.
The assistant answers and decides where a conversation goes, by your rules first. The job's agent runs it and hands it back.
- Your assistant on callsAnswers every call, says it is an AI, knows the caller and decides where the call goes.
- Your assistant on texts and emailReads every text and email and wakes the agent that owns the work.
- Handoff and returnThe agent each job needs, brought in with the context, and taken back after.
- Lead and appointmentQualifies a new inquiry with your questions and books it.
- Customer careAnswers known customers from their orders, visits and bookings.
- PaymentsSends the payment link for a deposit, an invoice or a balance.
Plus Order and status, Reviews and Win-back.
Where it stops
Refunds, discounts, complaints, low reviews and campaigns wait for a person, and no account detail is shared before the caller is verified.
Every agent stops at an approval gate until it has earned its way out of one. Nothing releases cash, commits spend or touches a customer without a person saying so.
In plain terms
What is an AI customer service agent?
An AI customer service agent answers customers on every channel they use, knows who they are from the business's own records, and resolves what it can on the spot: a booking, a status, a payment. What it should not decide goes to a person with the whole conversation attached. Zenith is Ferrata Labs' AI front desk built that way, across calls, texts, email and chat.
Frequently asked questions
Do we need a new phone system?
Does the caller know they are speaking to an AI?
What waits for a person?
The platform
Connect your systems. Build the Brain. Run agents on top.
The Ferrata Labs Ontology connects your ERP and every system around it into one model of your business, its records and how they relate: your company's Brain. Our products and their agents run on it from the first day.
It is the idea Palantir calls an ontology: a company's objects and the links between them, for applications and agents to act on.
- 01Connect and start
- Connect your ERP and other systems to the platform and start with a product. The least friction, with nothing to install.
- 02Behind your firewall
- For enterprises, Anchor sets up the Brain inside your own cloud, your data center or an air-gapped network. Your data never leaves it.
Start with a product, then extend it: each process of your own becomes a new agent on the same Brain, built with your team until your team builds the next one.
The full product · zenith.ferratalabs.ai
See Zenith, end to end.
This page is the short version. The Zenith site has every channel, the agents, the industries it is set up for, the integrations and how a business gets started.
Go to Zenith →Your agents are built around your organization.
The way you price, route, approve and escalate is years of accumulated judgment, and it's a real advantage. It belongs to you and it stays with you, we're not asking you to hand over your playbook or fit yourself into someone else's template. We start from how your business already works, encode that logic into agents built for your environment, and leave you with an operation that runs faster with exactly the things that make you good at it still intact.
Bring us one workflow.
Thirty minutes, no deck. Pick the process that costs you most in people, errors or delay, and we'll pressure-test whether an agent is genuinely the right answer for it.
- An honest read on whether that workflow is a good agent candidate
- What the first deployment would involve, and roughly what it costs
- An honest answer if the sequencing is wrong and you should fix something else first